A couple months ago we wrote a Blogpost about our VoIP Feature. Read up on it here if you have no clue what we are talking about.
Just last month we noticed a lot of usage on our VoIP system. It really seems like everybody was calling everyone – all the time. We were surprised but happy. Holiday season definitely came early. But…
Unfortunately it wasn’t just regular usage. A few people were using the VoIP feature to call high priced pay hotlines, purchase ringtones and other stuff. We didn’t even know that ringtones are a still a thing. Apparently they are – in Bangladesh, Nepal and Mauritania.
The point is, our free VoIP Beta was getting abused and used for something we really did not intend. We had to find a solution.
It took a while to work around some technical limitations of our VoIP partner but we finally integrated the VoIP feature into our Fair Use System.
- Your balance starts with 10€ when you create your VoIP Login data. This does not use any Fair Use points and is the maximum amount you can use in any one call.
- The price of the call in cents equals the Fair Use points. So, a call worth 1.10€ will deduct 110 points from your Fair Use Balance.
- After every call we trigger a fair use charge to top up your VoIP balance back to 10€. The top up only happens if more than 1€ has been consumed from your VoIP balance, e.g. your balance drops below 9€.
Of course, if you you do not use VoIP, nothing will be deducted and there is no change in Fair Use for you.